Privacy Policy
Last updated: 2/14/2025
This Privacy Policy describes how TheCooldown.gg ("we," "us," or "our") collects, uses, and protects your personal information.
Information We Collect
Personal Information
- Name and contact information
- Account credentials
- Payment information
- Communication preferences
Usage Data
- Browser type and version
- Operating system
- Pages visited and features used
- Time spent on platform
- Traffic source and device information
Analytics Data
- Match statistics and predictions
- Tournament participation data
- Team and player performance metrics
- User preferences and settings
How We Use Your Information
Service Provision
- Provide and maintain our services
- Process transactions and payments
- Send service updates and notifications
- Respond to support requests
Platform Improvement
- Analyze usage patterns
- Develop new features
- Improve user experience
- Debug and fix issues
Communication
- Send service updates
- Marketing communications (with consent)
- Customer support
- Important announcements
Data Protection
Security Measures
- SSL/TLS encryption
- Regular security audits
- Access control and authentication
- Data backup and recovery procedures
Data Retention
- Account data retained while active
- Usage data kept for 12 months
- Backup data stored for 30 days
- Payment information as required by law
Your Rights
Data Access and Control
- Access your personal data
- Request data correction
- Delete your account and data
- Export your data
Communication Preferences
- Opt-out of marketing emails
- Modify notification settings
- Update contact preferences
- Unsubscribe from newsletters
Questions About Privacy?
If you have any questions about our Privacy Policy or how we handle your data, please contact our Privacy Team.
Contact Privacy Team